Aspen Ski Bike Cancellation Policy

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At Aspen Ski Bike, we understand that plans can change, and we strive to accommodate our customers whenever possible. Please review our cancellation policy below to ensure a smooth experience:

1. Cancellation Window

   • Customers must cancel their reservation at least 24 hours prior to the start of the rental period to receive a full refund.

2. Refund Eligibility

   • Cancellations made within the 24-hour window before the rental start time are not eligible for a refund.

   • Refunds will be processed to the original payment method and may take 3-5 business days to appear, depending on your bank.

3. How to Cancel

   • To cancel your reservation, please contact us via phone at 216.906.3668 or email at info@aspenskibike.com. Include your booking confirmation number for faster processing.

4. No-Show Policy

   • If you fail to cancel your reservation and do not show up for your scheduled rental, the reservation will be considered a no-show, and no refund will be issued.

5. Rescheduling Policy

   • If you would like to reschedule your reservation, you must contact us at least 24 hours before your rental begins. Rescheduling requests made within the 24-hour window will be considered on a case-by-case basis and may be subject to additional fees.

6. Weather Policy

   • Rentals will proceed as scheduled regardless of weather conditions unless the mountain is closed. If the mountain closes due to inclement weather, we will work with you to reschedule your rental or issue a refund.

By booking with Aspen Ski Bike, you agree to this cancellation policy. If you have any questions or concerns, please don’t hesitate to contact us.

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Thank you for choosing Aspen Ski Bike. We look forward to getting you on the slopes!