Frequently asked questions
Getting on the chairlift with a skibike is straightforward. Most skibikes are designed to be lift-friendly. You simply approach the lift with your skibike, similar to how you would with skis or a snowboard. Let the chair slide underneath the lift bar on the bike. Hold onto the handlebars to secure. Put the bike in between your legs. The lift operator can assist you in positioning the bike on the chairlift. It's always recommended to check with the specific resort for any unique lift protocols they may have for skibikes. Watch the "how to ride" video on the homepage of the website for specific instructions.
Like any winter sport, skibiking comes with its risks, but it is not necessarily more dangerous than skiing or snowboarding. In fact, the seated position and lower center of gravity can provide more stability and control, potentially reducing the risk of certain types of falls or injuries. However, as with any sport, proper instruction, equipment, and adherence to safety guidelines are crucial for minimizing risk.
Yes, skibiking is often considered easier on the joints compared to traditional skiing or snowboarding. The shocks reduce stress on the knees and ankles, making it a great option for those with joint concerns or for individuals looking for a low-impact winter sport. You also have a lower center of gravity.
Absolutely no ski boots! They can cause you to slip out, increasing the risk of injury. While harder winter boots are an option, they also carry a risk of slipping. For the best experience and safety, we strongly recommend wearing snowboard boots, as they provide the most secure and comfortable fit for riding.
Cancellation Window
Customers must cancel their reservation at least 24 hours prior to the start of the rental period to receive a full refund.
Refund Eligibility
Cancellations made within the 24-hour window before the rental start time are not eligible for a refund.
Refunds will be processed to the original payment method and may take 3-5 business days to appear, depending on your bank.
How to Cancel
To cancel your reservation, please contact us via phone at 2169063668 or email at info@aspenskibike.com. Include your booking confirmation number for faster processing.
No-Show Policy
If you fail to cancel your reservation and do not show up for your scheduled rental, the reservation will be considered a no-show, and no refund will be issued.
Rescheduling Policy
If you would like to reschedule your reservation, you must contact us at least 24 hours before your rental begins. Rescheduling requests made within the 24-hour window will be considered on a case-by-case basis and may be subject to additional fees.
Weather Policy
Rentals will proceed as scheduled regardless of weather conditions unless the mountain is closed. If the mountain closes due to inclement weather, we will work with you to reschedule your rental or issue a refund.
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